An employee came to us with a harassment complaint but said they didn’t want us to do anything about it. Do we have to do an investigation?

Answer from Sergio, SHRM-CP: Yes, you should still investigate the complaint. Not investigating could expose you to legal risk if more employees come forward with complaints, if the employee later decides to take their complaint to a state or federal agency, or if the...

An employee allegedly made a racially insensitive comment in the presence of a coworker. How should we respond?

Answer from Kyle, PHR: You need to investigate the matter. A racially insensitive comment could be considered harassment—unwelcome behavior that’s based on a protected class such as race. Harassment becomes unlawful if putting up with it is a condition of continued...

An employee is requesting copies of their harassment complaint and investigation files. How should I respond?

Answer from Emily, MBA, SPHR: It depends. You can certainly share a copy of the original complaint with the person who filed it. You can also tell them about the general results and let them know whom they should speak to if the harassment continues. You shouldn’t...